TERMS & CONDITIONS
The seller of articles is Rayvolt Bike Finland (INOVA Distribution Tmi).
Please call or email to book an Electric Bike test ride.
The prices presented on the site include VAT 24%.
We reserve the right to change prices and terms of delivery.
The Rayvolt bike Finland sells products to adults. Children under 18 need parental consent.
Current consumer protection legislation in Finland and the European Union applies to trade.
Payments for products ordered from the online shop and for the delivery cost, can be made directly in cash, bank transfer or by credit card.
Pick up locations are available in Helsinki and Vantaa, the location will be agreed when purchasing the item.
Shipping costs will be charged to the customer.
Delivery is usually between one and seven working days on all stock items, we will notify you if the delivery is going to take longer than this. Please contact us for additional postage charges if purchasing outside Finland,
Postal Parcel for small items (max size 59x36x60cm): 20€
For bicycle packages we use Matkahuolto. Purchased Items will be delivered to your closest Matkahuolto office based on your delivery address.
Bicyle delivery service is suitable for 2 wheels bicycle only, delivery price will be agreed with the customer depending of the destination address. Delivery prices are between 50-260€ for a home delivery in the whole Finland.
Assistance can be offered if you do not feel confident with assembly of any of our products. Most Bikes arrive 95% ready to ride with just the need to straighten the handle bars and fit the pedals. We will accept no liability for incorrect fitting made by our customers.
Rayvolt Bike is not responsible for delayed delivery of the order outside of scope and control of Rayvolt bike, or for the following reasons: war, natural disaster, export or import ban, public authority decision.
Please check the delivery for damages before signing for the item in good condition. If you do sign as damaged item please notify us immediately. However you have 7 days to notify us and regardless of insurance we will still bear the responsibility to rectify any damages.
Faulty Goods On Arrival:
Please inform us as soon as reasonably possible of any fault with the product. We will then resolve the fault for you at our costs very swiftly.
DURATION: We are 100% committed to customer service so therefore we offer a maximum warranty period, this period can vary from model to model and is stated clearly next to each product, subject to certain conditions, set out below. This is always a minimum of 1 year and on certain products this is extended beyond this solely by the manufacturer.
THE WARRANTY: Within the given warranty, we facilitate the supply of new parts through the manufacturer and where appropriate advice on fixing the product, fix the product if brought to our warehouse or if necessary ship the product back to ourselves for repair.
In some cases we will require the customer to ship the product back to us for examination and then be reimbursed there shipping if the fault does not come outside our warranty terms.
Always save the shipping box, as this is required should the bike need to be collected under warranty. The buyer has full rights to use a 3rd party to examine the fault, so therefore not reliant on our individual companies’ opinion.
WARRANTY DOES NOT COVER:
Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse.
Labour that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.
NOTE: We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse. However the buyer has full rights to use a 3rd party to examine the fault, so therefore not to be made reliant on our individual companies’ opinion.
FAULTS: Faults must be reported as soon as reasonably possible by phone or email. We will assess the problem and try to rectify without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us. If the problem is found to be due to neglect or not covered under the warranty then we shall fix the problem at a rate of 50€ per hour plus the cost of replacement parts. You have full rights to get a 3rd party opinion on whether the fault is covered by the warranty or not, if you do not except our assessment.
CONDITIONS: Upon purchase of all products, they must be thoroughly checked to ensure that no nuts or bolts have become loose or dropped out in transit. The same check should be carried out prior to each ride of the product, thus ensuring long-term durability.
We advise that all products are ridden with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.
DISCLAIMER STATEMENT: We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
All such information is held on secure servers. We comply fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.
In order to serve you most efficiently, reputable third-party banking (including PayPal, SagePay) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
The disputes emerging from this distance trade agreement shall be governed by the applicable consumer protection legislation of the Finnish and European Union. Any disputes are solved in the District Court of Helsinki.